Refund policy

✦ RETURN & REFUND POLICY ✦

Last Updated: May 2026

Welcome to FLUFFSY 🐶🐱
We want every pet parent to feel confident shopping with us. If something isn’t right with your order, we’re here to help.

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We accept returns within 14 days of delivery.

To be eligible for a return:

• Items must be unused and in original condition
• Products must be in original packaging
• Proof of purchase or order confirmation is required

Unfortunately, we cannot accept returns for:

• Used pet products
• Personalized/customized items
• Clearance or final sale products
• Gift cards

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Once your return is received and inspected, we will notify you regarding the approval of your refund.

If approved:

• Refunds are issued to the original payment method
• Processing time may take 5–10 business days depending on your bank or payment provider

Shipping fees are non-refundable unless the item arrived damaged or incorrect.

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If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with:

• Your order number
• Photos of the item and packaging

We’ll make it right as quickly as possible.

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Customers are responsible for return shipping costs unless the return is caused by our error.

We recommend using a tracked shipping service.

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Trade Name: FLUFFSY
Email: fluffsy.store@gmail.com